Flat land, wide swales and a wet season
Loxahatchee is an unincorporated part of Palm Beach County, and The Acreage is its largest community. The 2020 Census counted 41,654 people in The Acreage in 13,197 households, and 92.7 percent of homes are owner-occupied. The median home value is $524,800.
Those owners look after nearly everything on their land. The Indian Trail Improvement District, known as ITID, manages canals, drainage and roads. Its FAQ says swales carry water to the canals and can take days to weeks to drain, so a wet yard in September is normal.
What matters for plumbing is where that water goes. Standing water over a drain field or a buried supply line slows drains and hides leaks.
- 1
Stop the water
Close the main valve at the house. If the pump is on a separate breaker, switch it off.
- 2
Get away from power
Turn off breakers for wet rooms. Never stand in water to reach a panel.
- 3
Call the 24/7 line
Tell us your road, the nearest cross street and whether you have a well, septic or county water.
- 4
We find the cause
We check pressure, trace the leak and give you a clear price before work starts.
Most homes run on wells and septic
ITID does not supply water. Most Acreage homes use private wells and septic systems. Residents of a road segment can petition for Palm Beach County water, under a policy ITID adopted in 2019 with a $500 administrative fee and a special assessment on the tax bill, and the homeowner pays for the plumbing from the meter.
The county-water connection makes the meter your dividing line. We handle the plumbing from the meter into the house, including water line repair for a broken run. Power outages matter too: no electricity means no well pump, so storm days can mean no water.
| Your setup | Common call | Where we start |
|---|---|---|
| Private well | Weak pressure, cycling pump, sand in taps | Gauge, pressure tank, filters, line leaks |
| Septic tank | Slow drains after rain, gurgling | Cable, camera, then tank or field referral |
| County water | Leak after the meter, high bill | Meter test, then pipe tracing |
Test your well water too. Florida health officials suggest testing for bacteria and nitrate yearly and for lead every three years, using a state-certified lab. Septic repairs are permitted through the county health department, so confirm the steps with the Palm Beach health department at (561) 840-4500.
Swales, culverts and what not to do
ITID says homeowners should not fill swales or block driveway culverts, and a driveway needs a permit. A blocked culvert backs water up toward the house. Digging for a leak near a swale should wait until the water has gone.
Heavy rain can saturate the ground, so a slow shower drain in the wet season is not always a clog. We use a camera or cable to learn which it is, and often begin with drain cleaning. If the soil is full, no cable will fix it, and we will say so.
Water heaters, sediment and permits
Well water leaves grit in a tank, and a rumbling heater with lukewarm showers is a common night call. A flush may help. An older tank that leaks at the base is a replacement.
Palm Beach County has a change-out form for water heaters in unincorporated areas, and it covers like-for-like replacements. Electric cord-and-plug units need an electrical sub-permit. Our water heater replacement team can walk you through it, and a smaller issue may fall under water heater repair.
Main valve first
Shut it off at the house, then the pump breaker if you have a well.
Mind the power
Switch off breakers in any wet room and at the water heater.
Move what you can
Lift rugs and electronics, then photograph the damage for your insurer.
Call and describe the yard
Tell us if the swale is full, whether the driveway culvert is clear and where the tank or well sits.
Around the clock in the Acreage
Seminole Pratt Whitney Rd and 140th Ave N
These main roads reach most of the community. Give the dispatcher your road and the nearest cross street, because many lots look alike from the street.
Persimmon Blvd and Hamlin Blvd
Near Pierce Hammock Elementary at 14255 Hamlin Blvd, we dispatch day and night. Orange Grove Blvd and the roads around it get the same coverage.
Acreage Pines Natural Area
The 124-acre natural area at 6405 140th Ave N, with its boardwalk, is a good landmark for directions. Westlake is nearby, though it is its own city.
This page also serves the shared ZIP 33470, which includes Loxahatchee Groves. For wells and canal roads there, see Loxahatchee Groves, or see Wellington for the Village to the south.
Where we serve in Loxahatchee and The Acreage
Sources and standards
Water policy facts come from the Indian Trail Improvement District, which states it does not supply water, and well and septic guidance comes from the Florida Department of Health in Palm Beach County. Plumbing work follows the Florida Building Code, Plumbing, 8th Edition (2023).
Loxahatchee and The Acreage plumbing questions
Do you cover every ZIP code in Loxahatchee and The Acreage?
We list ZIP 33470 and ZIP 33412. ZIP 33470 is shared with Loxahatchee Groves, and the preferred mailing name there is Loxahatchee.
ZIP boundaries do not follow neighborhood lines, so tell the dispatcher your street address and we confirm coverage on the call.
Is emergency service available in Loxahatchee and The Acreage?
Yes. Our 24/7 line takes calls at night, on weekends and on holidays, and sends a licensed, insured plumber. Same-day appointments are offered when available.
Floods, burst pipes, overflowing toilets and failed water heaters are urgent.
Why do my drains slow down after heavy rain?
Saturated soil can slow a septic drain field, and a wet yard can hide a pipe fault. We use a cable or camera to check the line.
If the soil is the cause, we say so and point you to the right septic contractor.
Does ITID supply water to my house?
No. ITID does not supply water. Residents can petition to bring Palm Beach County water to a road segment.
Ask ITID about the current process.
Do I need a permit to replace a water heater?
Palm Beach County has a change-out form for like-for-like replacements in unincorporated areas. Electric cord-and-plug units need an electrical sub-permit.
Call the county to confirm what applies.
Question not answered here? Call the 24/7 line at (561) 448-8545 and talk to a plumber.